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Genie Garage Door Opener – Excelerator Troubleshooting

April 27th, 2011

Excelerator Troubleshooting

What if the opener closes with constant pressure on the console or pushbutton?

Check STB – Both the Red and Green must be solid for the door to close2 Blinks and a Pause – Check alignment, clean lenses, replace Green STB
or wire to Green STB3 Blinks and a Pause – Check for interference. Usually caused by an opener
on the opposite door. Red or Green STB should be back to back when there’s
2 doors4 Blinks and a Pause – Replace Red STBThe Green STB should always be placed on the side of the door with the
least amount of sunlight

What if the opener will not operate by the wall button or remote (STB is lit)?
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Check position of vacation lock on wall consoleRemove lens cover and check status light. Led should be blinking 1 to 8
times to diagnose problem area.If status light is not blinking unplug opener, remove cover, check wiring
harness and ribbon cable connection, check fuse on motor drive board. If
problem remains, replace the controller and drive board.

What if the opener is running through both limits?

Check limit wiring. The Brown wire from the down limit connects to screws
5&amp6. The white wire from the up limit connects to screws 4&amp5.Both limits hang from right side of the rail viewing in from the outside.
Check carriage for magnet. The arrow on the carriage must be pointing towards
the door. If problem remains, send control board.

What if the opener
speed  runs

Anytime the opener is unplugged it will need to re-learn the distance between
the up and down limit and during this time it will run slow. (2 cycles)Limits that are less than 6 feet apart (usually 1 piece doors) will not
allow the opener to run in the fast mode.

What if there’s no distance from remote(s)?

The average operating distance should be 25 feet. The antenna should be
hanging out the back of the operator.Old openers, RV’s, cable boosters, alarms, appliances on the same circuit
can create interference. Try to eliminate these items if possible. There
is a coax antenna available. The controller board must be changed and then
the coax antenna added. This should help with most distance issues. The part
number 34019T.S/The Coax is 108035.0007.S.


Circuit Board Status Light Self Diagnostics

1 Blink

Reset operator-unplus and wait 5 seconds. Plug operator back in and operate
from wall controlCheck ribbon hardness on controller boardReplace old wall button wires and/or replace wall button with new series
II wall buttonIf normal operation
is restored, check door condition and balanace (this can cause a 1 Blink)If normal operation is not restored, change controller board.

2 Blink

Controller board failure

3 Blink

Overcycled (wait 10 minutes) must leave unit plugged in! Cycles are restored
at a rate of 5 cycles per 10 minutes

4 Blink

Force settingForce settings are not preset at factoryCheck door and rail condition

5 Blink

STB/Photocell problemCheck photocell self diagnostic chart

6 Blink

Shorted console or pushbuttonCheck wiring to wall console/pushbuttonBad console

7 Blink

Limit switches (one or both) groundedCheck for shorted or pinched wires under limit bracket

8 Blink

Vacation lock switch on wall control is in the lock position

For more information please visit www.aaaremotes.com or call us at 800-849-3998

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